🔷 👉 Need Help? Read Our FAQs
SAINIYA Frequently Asked Questions (FAQ)
Frequently Asked Questions
1. What sizes do your products come in?
We provide detailed size charts for all items. Please check the measurements before ordering.
2. How do I choose the right size?
Refer to our size guide on each product page and measure yourself for the best fit.
3. Do sizes run large or small?
Sizes may vary by style. We recommend checking the size guide for each product. Customer reviews often indicate if an item runs small or large.
4. Are your products genuine?
Yes, all items come from SAINIYA collections or authorized, legally sourced suppliers.
5. How do I care for my clothing and shoes?
Follow the care instructions on the product label to maintain quality and longevity.
6. Can I use a promo code?
Yes, you can apply promo codes at checkout. Only one promo code can be used per order.
7. What payment methods do you accept?
We accept major credit/debit cards and secure online payments like PayPal and Apple Pay.
8. Can I pay in installments?
Yes, we offer installment payment options through services like Klarna and Afterpay.
9. Can I cancel my order?
Orders can be canceled within 24 hours of purchase before shipment.
10. Can I modify my order information?
Contact customer service immediately to update your shipping address or order details.
11. How much is shipping?
Orders over $100 ship free within the U.S. For orders under $100, a flat rate shipping fee applies.
12. How long does shipping take?
Orders are processed within 1–2 business days. Standard U.S. delivery typically takes 3–14 days.
13. Can I track my order?
Yes, a tracking number is provided after your order is shipped.
14. Do you ship internationally?
Currently, we only ship within the United States.
15. Can I return items? How does the return process work?
You can return items within 14 days of receiving them for a full refund. To return, contact customer service to receive a return label, then ship the item back.
16. Do I need to pay for return shipping?
No, all returns within the U.S. are free of charge.
17. Can I exchange an item?
We do not offer direct exchanges. Please return the item and place a new order.
18. What if an item doesn’t fit or I don’t like it?
If a product doesn’t fit or you don’t like it, simply return it within 14 days. Check sizing charts and customer reviews before reordering.
19. Do sold-out items get restocked?
Yes, popular items are restocked regularly. Sign up for notifications on our website.
20. Are your products suitable for everyday wear?
Yes, our products are designed for comfort, style, and durability for daily use.
21. Are your products eco-friendly or sustainably sourced?
We prioritize sustainability and transparent sourcing whenever possible.
22. How can I contact customer service?
You can reach us via email at Jerry@sainiya.com, call +1 (307) 310-2002, or quickly contact customer service using the chat icon at the bottom right corner of our website.